Thank you for choosing KIMUN LLC products. To ensure your satisfaction, we have established a return policy for the following products. This return policy applies to: windshield wipers, car repair tools, steering wheel and seat covers, car rearview mirrors, and car headlights.
- Return Conditions
Product Condition: Products must be unused and in their original packaging (including labels, instructions, etc.). Used products or damaged packaging may not be eligible for return.
Time Limit: Customers must request a return within 3 days of receiving the goods. Return requests exceeding this timeframe will not be processed (this includes both opened and unopened products).
Reason Restriction: Returns are only accepted for reasons such as product quality issues, shipping damage, or non-compliance with description. Returns based on personal preference or unsuitability are not accepted.
- Returns Procedure
Return Request: Please contact customer service using the following methods, providing your order number and reason for return:
Phone: 520 605 3230
Address: 3210 GRAND AVE, PHOENIX, AZ 85017
Approval: You will receive a confirmation email for your return request. If your request is approved, we will provide you with the return address and relevant instructions.
- Return Shipping
Shipping Costs: If the return is due to quality issues or product defects, the return shipping costs will be borne by our company.
For returns requested for other reasons (such as personal preference, incorrect size, etc.), the shipping costs will be borne by the customer.
Shipping Method: Please ensure that the returned item is properly packaged to prevent damage during transportation. When returning the item, we recommend using a trackable shipping method to confirm the return’s logistics information.
- Refund Policy
Refund Method: Once we receive the returned item and confirm its status, you will receive an email notification. The refund will be processed through your original payment method.
Processing Time: Refunds typically take 7-10 days to process. Please be patient. If your refund has not arrived after this time, please contact our customer service.
- Special Notes
Promotional Items: Return policies for special promotional or discounted items may differ from regular products. Please refer to the promotional details for specific information.
Gifts and Accessories: If gifts or accessories were included, they must be returned along with the product. Failure to return gifts may result in an adjustment to the refund amount.
Thank you for choosing KIMUN LLC! We hope you are satisfied with our products and look forward to providing you with even better service.